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2 unread tickets

Agency billing export missing Martinez family

Billing clerk · School 18 · School 18 · Updated Sep 4, 2026 · Resolved

James Okonkwo Billing clerk · School 18

4Cs export for August is missing Martinez. Screenshot of roster vs export.

  • export-mismatch.png Roster vs export
YEA Support Admin

Fixed — Martinez was on a pending enrollment row. Re-run export and it should appear.

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